Return Policy

Based on hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.

Please contact us no later than 7 days after you have received your order.

You can return the product to the Lillie online store providing all the terms and conditions of our returns policy have been met.

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Lillie does not accept responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door.
• We will process your exchange or refund within 10 business days on receipt of your parcel.

 

Cancellation Policy 

All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below

• Unpaid orders are automatically canceled after 2 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.

Once your order is shipped, it cannot be canceled.

 

Delivery Policy

All items will be shipped out within 2-4 business days upon receipt of payment. You will be notified by email with the tracking number after your package has been shipped out.

Standard Shipping time - 7-14 days

Express Shipping time  - 7-9 days

• Orders are not shipped or delivered on weekends or holidays.
• If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.
• CourierPost will deliver during regular business hours, Monday to Friday, excluding public holidays. A signature is required upon delivery.